Your complete shopping satisfaction is our No.1 Priority. We want you happy each and every time you buy from us at Gudindia.com, where India is a click away. However if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.
Our Team at Gudindia.com promises in giving our kind customers a joyful & satisfying experience with all their transactions with us. We believe in serving you the Best Quality, Best Priced & Genuine Products from all over India to your door step with just a click. However if for any reason you are unhappy or unsatisfied with the product delivered to you & want to return it, we assure you a rapid, hassle free & an easy return policy.
We are sorry that you are unhappy or not satisfied with the order. You can return your product and we will reimburse you your amount or even a 5% extra over the return amount*
· We offer a 5% extra over your return value if you select our store credit option, your credit would
be stored in your account wallet & would be valid with us indefinitely for you to have the power to
use it anytime against your future purchase on Gudindia.com.
· We offer a complete Refund of the amount you paid directly credited to your bank account.
· For COD orders we only honor store credits*.
● You must inform us about your return within 7 days from the date of delivery. Please Mail us at [email protected].
● We provide reverse pick up service for some cities.
● Nevertheless if reverse pickup from our side is not available in your city & you bear the logistics, you will get an Rs.75/- Voucher over your return value which can be used on gudindia.com for any future transactions.
● The product should reach us in its original condition without any damage or any other kind of tampering.
● Please keep the item in its original packing and condition.
● The product should be returned in a well packed hard box to avoid any damage to its original condition in transit.
● The shipping address of Gudindia.com should be Clearly mentioned on the package to be returned and in complete detail.
● Please note we do not accept returns of Gourmet & Personal hygienic products eg; dryfruits, innerwear, tinned food, teas, all & any edible products.
● Also, please note we charge a restocking & Reverse Pickup fee of INR 100
● Net banking refunds to be credited back only to the same account where the payment was made from within 7-10 working days from the refund initiation day.
● It is advised not to return the item without informing us. It is very vital that you do not send back the item until you have verified with us. In such a situation, no credit or replacement shall be given.
● if we are unable to deliver the original ordered item due to unavoidable reasons, then according to our terms we will request you to select an alternate item and express ship the same to you with no extra shipping cost. Well, if no alternate selection is desired by a customer, then the company will refund you in full with no deduction whatsoever.
We do not honor returns if:
● The product is damaged or has been tampered with in or any way.
● The product has been used, worn, washed or changed in any way.
● The product is ‘Made to Order’ or Customised.
● The product is purchased on sale, scheme, offer, promotion, or any kind of discounts.
● Crafts are prone to a slight variation in the colour pattern work and design; therefore we may not be able to refund your order if the same are your criteria for making a return, you are as such requested to enquire about any doubts that you may have regarding the products before going for the final purchase. Drop in a mail at [email protected] or call us at 011-30010202 and have all your doubts cleared pretty quick.
If you wish to cancel your order with us please note:
● The order can only be cancelled if and only if, it has not already been shipped.
● We will not be able to cancel the orders that have already been processed & shipped out by us.
● If the order has been paid for through a credit card or net banking and has not yet been shipped, we will refund the order in full amount.
● However, once the order has been shipped from our warehouse, you will not be entitled for any refund and it will become a return on your side.
● The ‘Made to Order’ and other Customized orders are in no way eligible for cancellation.
- Most of the products on Gudindia.com are handmade, hand woven, detailedly crafted, as such there may be variations in colors of the actual product against that as shown on the website. This is due to the nature of fabric dyes, weather at the time of dying and differences in display outputs due to lighting, digital photography, color settings and displaying capabilities of computer monitors, laptops or the mobile devices that you may be using. It is practically impossible for us to replicate the same colors as seen on your display devices.
- The details of the products or product specifications (for instance weight, color, handwork details, size, packaging etc.) quoted with the product displays are only fairly approximate values.
If an order is subjected to any damage, manufacturing defect or fault from our side, should be reported to us within 24hrs of receiving the product, send in a mail at [email protected] and once we verify the same, we will refund your order in full amount.
We may ask for digital images of the same in order to review the same.
011- 30010202 (extension-2)